Refund policy

Thank you for choosing Atelier Noite. We strive to provide high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or exchange an item. Please review our refund policy below:

1. Refund Eligibility:

• To be eligible for a refund, items must be returned within 30 days of purchase.
• Items must be unused, in the same condition as received, and in their original packaging.

2. Refund Process:

• To initiate a refund, please contact our customer service team at natalie@ateliernoite.com with your order details and reason for return.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 working days.

3. Exchanges:

• We offer exchanges for items of the same value if the product received is defective or damaged. Please contact us within 7 days of receiving your order to arrange an exchange.

4. Non-Refundable Items:

• Gift cards and clearance items are non-refundable.

5. Shipping Costs:

• Shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or error on our part.

6. Lost or Damaged Items:

• We are not responsible for lost or damaged items during the return shipping process. We recommend using a trackable shipping service and purchasing shipping insurance.

7. Final Sale Items:

• Final sale items are non-refundable and cannot be returned or exchanged unless they are defective.

8. Contact Us:

• If you have any questions about our refund policy, please contact us at natalie@ateliernoite.com for assistance.

Note: This refund policy applies to purchases made directly from Atelier Noite. If you purchased our products from a third-party retailer, please refer to their refund policy.